Safety Center
Every Xcojo product is built to keep you, your information and your family safe. Here’s how — and how to get help.
In danger right now?
Call your local emergency number first — in United States that’s 911. Then tell us: report a problem. For thoughts of suicide or self-harm, findahelpline.com lists free, confidential lines in your country.
Safety built into everything
Security
Passkeys, two-step verification and sign-in alerts protect your Xcojo Account. Risky actions — large payments, connecting trading keys — ask for your passkey again.
Check your security →Privacy
You control your data: see what’s saved, download it, or delete it. Ads on Xcojo never use your personal history — only the page you’re on and your city.
Privacy Policy →Family safety
Parents create and supervise children’s accounts with Xcojo Family: age-appropriate content, no ads, time and spending limits, and approval for new contacts.
Family & age →Responsible AI
JoinCTT and AI moderation follow Xcojo’s AI principles: helpful, honest, private by default, with people reviewing important decisions.
AI principles →Safe payments
XCJ payments are confirmed with your passkey for large amounts, Beher holds money until delivery, and Dedun’s optional ID check raises limits safely.
Payment safety →Community protection
AI checks every post, listing and message for scams and abuse, and our team reviews reports around the clock. Block, mute and report from any product.
Community guidelines →Help topics
Account & sign-in
How do I sign in? · I forgot my password · Someone else is using my account
Payments, XCJ & Dedun
What is XCJ? · How do I buy or sell XCJ? · A payment is missing
Privacy & your data
What does Xcojo know about me? · Download or delete my data · Policies
Posts, comments & messages
Report a post, comment or person · What isn’t allowed?
Using Xcojo products
Appearance and language · Location · Something is broken
Developers & API
Build with Xcojo · Design guidelines
Spot a scam
- Xcojo will never ask for your password, one-time codes, recovery phrases or full card number — not by chat, email, SMS or phone.
- Pay through Xcojo (Beher, Dedun, ECO) so your money is protected. Don’t move to outside payment apps for strangers.
- “Guaranteed returns”, “double your crypto” and urgent pressure are signs of fraud.
- Check links: real Xcojo sites end in .xcojo.com.